Welcome to Your Local Girl
Shipping
How long will it take for my order to ship?
We process orders within 2-7 business days and notify you when your order has shipped.
What are your shipping options and delivery times?
We now offer faster shipping options! Estimated delivery times are as follows:
United Kingdom:
- Standard Shipping (5-11 business days) – Free for orders over £50, £4 for orders under £50
- Standard Fast Shipping (4-9 business days) – £5
United States:
- Standard International (7-12 business days) – Free for orders over £50, £4 for orders under £50
- USPS (5-9 business days) – £8
Europe (France, Germany, etc.):
- Standard International (6-11 business days) – Free for orders over £50, £4 for orders under £50
Asia-Pacific (Hong Kong, Japan, South Korea, etc.):
- Standard International (7-12 business days) – Free for orders over £50, £4 for orders under £50
Will I receive customs/import duties?
Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.
Your Local Girl has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. Before placing your order, we advise contacting your local customs office for information about the current fees so you won't be caught by surprise.
Refunds/ Returns
What is your refund policy?
We accept returns within 14 days of delivery if the item is unused and in its original condition, including tags and packaging. Once your return is approved, you will have 7 calendar days from the approval date to ship the item back to us. If the item is not shipped within this time frame, the return may be refused.
Eligible returns will receive a full refund, minus the £4 initial shipping cost.
Use our returns portal to get a free prepaid return shipping label.
Please note that for International returns, you will need to pay for your own return, you can email us for our return address. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
In the event that your order arrives damaged in any way, please email us as soon as possible at help@your-localgirl.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Once we receive this information, we will send you a returns label and issue a refund upon receiving the item. Alternatively, if you prefer to arrange the return shipping yourself, you can pay for your own label/postage and email us for our returns address. Kindly ensure that the return is tracked for a smoother process.
In order to create a return, please click on this link: Return Portal.
Can I return or exchange an item?
We are sorry to say we can’t offer exchanges, but you can send your item back for a refund and place a new order for a different size. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order.
Please refer to our Refund Policy for more information.
Sizing
How do I know which size fits me?
Please take note that our items are sourced from various brands and therefore, the size charts may differ. To ensure the right fit, please review the size chart that is available in the item description before making your selection. If you have any specific questions please contact us at help@your-localgirl.com. Please be aware that items lacking a sizing guide or explicitly labelled as "regular fit" in the description indicate that you should select your standard size.
Offers
Any offers on right now?
Yes! Email subscribers check your inbox, there is a 10% off discount code. No minimum spend! Join our rewards program to refer a friend to both get £10 off.
Branding
Do your items have brand tags?
Our store features a mix of independent brands and exclusive Your Local Girl pieces. Items from featured brands will retain their original tags and branding, while YLG exclusive pieces will arrive without branding or tags.
Gift Wrapping
Do you offer gift wrapping?
At this time, we do not offer gift wrapping services, but our packaging is designed to be minimal for easy gifting.
Contact
What is your contact info?
We can be reached during our business hours of Monday-Friday 9am-6pm GMT.
Saturdays & Sundays: CLOSED.
Still got questions? Want to say hi?
Email us: help@your-localgirl.com or use our contact form