Refund policy

Return Window & Conditions

  • You can return items within 14 calendar days of delivery.
  • Items must be unused, in original condition, with tags and packaging intact.
  • Once your return is approved, you have 7 calendar days to ship it back. If not shipped in time, the return may be refused.
  • All refunds are issued minus the original shipping cost.

Return Process (UK Orders)

  • Use our returns portal to submit a return request.
  • We provide a free prepaid return shipping label for eligible UK returns.

Return Process (International Orders)

  • You are responsible for international return shipping.
  • Use a tracked service and keep your proof of postage.
  • Email us at help@your-localgirl.com for the return address.

How to Submit a Return Request

  1. Click the profile icon in the store’s navigation.
  2. Enter your email address (email address you used to checkout) and click Continue.
  3. Open the verification email and copy the six-digit code.
  4. Enter the code in the store.
  5. Select the order and items you want to return.
  6. Choose a reason and add a note (optional).
  7. Click Request Return.
  8. If approved, you'll receive shipping instructions and a label.
  9. Once we receive your return, please allow up to 4 business days for processing.

Items Not Eligible for Refunds

  • Sale items
  • Underwear and swimwear (hygiene reasons)
  • Earrings (hygiene reasons)
  • Items with:
    – Makeup or tan stains.
    – Pet hair.
    – Perfume or other scents.
  • Items that are:
    – Worn, washed, or damaged.
    – Missing original tags or packaging.

Important

  • Returns must include a note with your order name or number inside the parcel.
  • We reserve the right to refuse returns that don’t meet our conditions. Refused items will either be *returned to you or discarded. You’ll be notified by email.

Damaged Items If your order arrives damaged:

  • Email us at help@your-localgirl.com with your order number and a photo of the damage.
  • We’ll send you a return label and refund you upon receiving the item.
  • If you'd prefer to arrange shipping yourself, email us for our returns address and make sure your parcel is tracked.

Please Note

* Customers are responsible for return shipping on refused or non-refundable items.